The Houston Permitting Center is working to improve the Wastewater Capacity Reservations (WCR) application process.
On May 1, the Houston Permitting Center launched a new process that introduced an appointment feature to schedule and process low impact letters, and eliminated “Short Form” applications and walk-in submittals. This resulted in long wait times to schedule an appointment and dissatisfied customers.
On Monday, August 14, HPC began the process of “resetting” and re-evaluating the whole process for inefficiencies. An immediate change will be the re-implementation of the Short Form application and walk-in submittals. The appointment feature will remain and should be used to submit your WCR application in person.
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You are encouraged to submit applications online through iPermits while the City works to improve the process. Service by appointment is limited and walk-in customers may experience longer than normal wait times.
Comments and concerns? Please do not hesitate to send them to wcrtechs@houstontx.gov. For more information, visit the Impact Fee Administration website.